I start with the risk, not with what is possible.
More than a decade as an internal auditor, and I only build what can be controlled.

Most people asking about AI start with what is possible. I start somewhere else. What is the risk, what controls it, and what should you not be doing at all.
A customer-facing chatbot is easy to build and most firms will fit one on request. I will tell you why you probably should not have one.
David Perkins, founder Internal auditor certified by the Institute of Internal Auditors, and a qualified programme manager. Northamptonshire.The detail
On the chatbot: I will show you the risks and the controls that reduce them, and leave the call to you. That is the job, not talking you out of things.
Most of this is not AI at all. Automation is software doing the same steps the same way every time, and the boring version usually wins. Where AI genuinely helps we use it and we control it.