Services
Every business runs differently. We start by understanding yours, then build automation that fits how your team actually works.
We offer six services that cover the full journey, from understanding your current processes through to building, running, and improving your automation. Every engagement starts with a conversation. No commitments, no pressure.
Digital Process Audit
A structured discovery engagement that maps your current workflows, identifies inefficiencies, bottlenecks, and manual effort across the business.
What is included
- Stakeholder interviews across your team
- Current-state process mapping
- Systems and data flow analysis
- Time and cost impact assessment
- Prioritised automation opportunity scoring
What you get
- Written report with clear findings
- Visual process maps for every workflow reviewed
- Prioritised action plan (quick wins and strategic projects)
- Estimated time and cost savings per recommendation
- Implementation roadmap with suggested phasing
Ideal for: Businesses that know something could be better but are not sure where to start.
Automation Build & Implementation
End-to-end design and build of custom automation workflows on your own infrastructure. You retain full ownership and control of everything we build.
What is included
- Detailed scoping and solution design
- Workflow build, testing, and quality assurance
- Deployment on your self-hosted infrastructure
- Documentation and team handover
- Post-launch support period
What you get
- Live, working automation on your accounts
- Full technical documentation
- Team walkthrough and training session
- All source workflows and configurations
- Everything survives the provider relationship
Ideal for: Businesses ready to automate specific processes identified during an audit or discovery call.
Managed Automation Service
Ongoing monitoring, maintenance, and enhancement of your automation workflows. We keep everything running so your team does not have to think about it.
What is included
- Daily workflow monitoring and error alerts
- Proactive error resolution and bug fixes
- Minor workflow adjustments and improvements
- Monthly performance reporting
- Priority email support
What you get
- Peace of mind that your automations are running
- Monthly report on workflow performance
- Ongoing optimisation recommendations
- Fast response when something needs attention
Ideal for: Businesses with live automations that want ongoing support without managing it in-house.
AI Integration & Custom Use Cases
Design and implementation of AI-powered steps within your automated workflows. Every use case is scoped to your business. No off-the-shelf templates.
What is included
- AI use case identification and scoping
- Prompt engineering and model selection
- Integration into existing or new workflows
- Testing, validation, and guardrails
- Documentation and handover
What you get
- AI-powered workflow steps tailored to your business
- Clear documentation of what each AI step does and why
- Quality checks and safety guardrails built in
- Full ownership of all configurations and prompts
Ideal for: Businesses that want to add intelligence to their workflows, from document processing to email triage to lead scoring.
AI Training & Upskilling
Practical, hands-on sessions that teach your team how to use AI tools effectively in their day-to-day work. No theory, no fluff. Just real scenarios relevant to your business.
What is included
- Needs assessment to understand your team's current skill level
- Custom training materials built around your workflows
- Live, interactive sessions (remote or in-person)
- Hands-on exercises using your actual business scenarios
- Follow-up resources and reference guides
What you get
- A team that knows how to use AI tools confidently
- Custom prompt library for your common tasks
- Written reference materials your team can revisit
- Practical skills, not theoretical knowledge
Ideal for: Teams that want to get value from AI tools without waiting for someone else to build it for them.
Automation & AI Health Check
For businesses with existing automations or AI tools. We review what is in place, identify failures, inefficiencies, or missed opportunities, and deliver a prioritised improvement plan.
What is included
- Review of all existing automations and integrations
- Error and failure analysis
- Performance and efficiency assessment
- Gap analysis for missed automation opportunities
- AI readiness evaluation
What you get
- Health check report with findings and ratings
- Prioritised improvement plan
- Quick fixes you can implement immediately
- Recommendations for new automation opportunities
Ideal for: Businesses that already have automations or AI tools in place but suspect there is more value to unlock.
Not sure which service you need?
Start with a conversation. We will help you figure out what makes sense for your business. No commitment, no sales pitch.